Customer Care
Return & Cancellation
Our 1-Month Satisfaction Assurance ensures your happiness. If your order doesn't meet expectations, reach out within 30 days. For quality concerns, provide clear photos for prompt resolution.
Production and Shipping Assurance
Fulfillment time refers to the duration for order preparation before shipment. We commit to completing all orders and issuing a shipping tracking number within 10 business days from the order date. Just to let you know, fulfilment time excludes delivery duration.
Northwind Illustrations will provide tracking Numbers for all order
Refunds
For PayPal transactions, refunded amounts will be reflected in your PayPal account within 24 business hours. Please keep in mind that the refunded sum must be transferred back to your bank from your PayPal account.
Buyers Remorse
At Northwind Illustrations, refunds are only available for damaged or mislabeled items; we cannot offer refunds for buyer’s remorse.
Privacy & Safety
At Northwind Illustrations, we prioritize your privacy and security. All personal information provided during your purchase, including payment details, is protected using secure encryption technology.
We do not share or sell your information to third parties.
Your data is used solely to process orders and communicate with you regarding your purchases. For your safety, we adhere to industry standards to ensure a secure shopping experience. If you have any questions about our privacy practices, please don’t hesitate to contact us.
Payment Methods
Credit Card / Debit Cards / PAYPAL